How is the shipping charge determined?
Shipping is calculated by live shipping rates from USPS based on product(s) weight and size. Each shipping option available is calculated to give you the best rate possible as shipped from our facility in Irving, TX.
When will my order arrive?
We strive get your orders out as soon as possible. However, there may be extenuating factors that may affect processing time such as: product availability, business hours, or staffing. Shipping time-frame estimates are shown based on the option you choose.
You will receive an e-mail confirmation when your order is being processed. Please note that weekends and holidays may extend the processing time. We encourage you to contact us if you require specifics regarding your order. We would be glad to assist where able. Send us a message.
If you would like to return an item you purchased at The Eric Metaxas Store, please contact Customer Service. Digital media, such as MP3 downloads, are not eligible for returns and/or exchanges.
In general, you may return items we have shipped to you within 30 days of delivery for a refund. In most circumstances, we cannot refund the purchase price for items delivered to you electronically.